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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Ridan products

The group "New Technologies" offers for review the products of the plant Ridan: collapsible, brazed, welded plate heat exchangers, complete DHW units
  • Collapsible heat exchangers Ridan
    Collapsible heat exchangers
    NNNo. 04, NN No. 201, etc.
  • Brazed heat exchangers Ridan
    Brazed heat exchangers
    SL14, SL70, SL333, etc.
  • Welded heat exchangers Ridan
    Welded heat exchangers
    SPS-22, SPS-1200, etc.
  • Spiral heat exchangers Ridan
    Spiral heat exchangers
    SonSPV d600, SonSPV d800, etc.
  • Complete DHW units Ridan
    Complete DHW units
    WaterLine et al.
  • Regulating automation Ridan
    Regulating automation
    RAV, ECL, TWA, AME, etc.
  • Pumps and pumping units Ridan
    Pumps and pumping units
    NB, NBG, etc.
  • Pipe fittings Ridan
    Pipe fittings
    FVF, 601, VFY, etc.
  • Plate capacitors Ridan
    Plate capacitors
    HH136WC and others.
  • Axial expansion joints Ridan
    Axial expansion joints
    e6665, e6666, e6667, etc.
  • Expansion tanks Ridan
    Expansion tanks
    Varem et al.
  • Spare parts and accessories Ridan
    Spare parts and accessories
    plates, gaskets, etc.

NEW TECHNOLOGIES GROUP

For sales and support please contact